FAQ Category


  • Q Warranty


    NEW TEK INDUSTRIAL CO.,LTD  warrants that all products will be free of defects in materials and workmanship for 1 Year, unless otherwise stated, from the date of shipment to you. Gaskets and Seals are non-returnable unless there is a manufacturer defect in the material.

    If it is the first time you buy from us, we will send you samples for testing first, sample charge will be refund after trail order. We will provide photos to customer to check as well, third quality checking is the best way for both of us.

    We 100% care about customer experience, spare parts or brand new products can be offered if there is qualilty problem, even the shipping damage.


  • Q FAQ

    1. Is small quantity order ok to buy?

      Yes. We have our own online store of alibaba, pls see following link: https://www.aliexpress.com/store/326617?spm=5261.seller_index.0.0.1d523e5fLgLQ4V
      we also have mobile app store.

    2. Do you keep my personal information?

      Yes, your personal information is securely stored in our buyer system.

    3. Do you sell or trade any of my information?

      100% not: We do not sell, trade, or share any of your information with anyone under any circumstances.

    4. Do you accept paypal to pay?

      Yes, credit card as well.

    5. When will my order been shipped?

      We have big quantity stock of common size product, so your order will be shipped in 1-2 days of small order, big order will be shipped in 7-15 days, customized parts need 5-7days.
      24 hour e-mail service to review your order as well.

    6. How do I track my order?

      Our  sales will provide you tracking number, tracking company and tracking link in 12 hours after products dispatched..

    7. How do I find a product?

      There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.

    8. How can I get information about your company?

      Information about our company is available on the About Us page. Also, we don't bite and would be happy to hear from your via email or phone.

    9. How do I contact you?

      Our contact information is provided on our Contact Us page.

    10. How do I get a special order item?

      Special Orders are items we do not generally carry in stock and are ordered, so pls don't hesite to contact us directly.


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